FAQs

My discount code is not working, what do I do?
Firstly, please ensure that it is still in date. If it is, send an email over to BristolCo-Op@outlook.com and we will be happy to help. 

Where is Shop Online based?
We are based in Bristol, United Kingdom.

Where are your products shipped from?
Various locations across the UK and in some rare cases further afield in Europe. 

Can I expedite my shipping?
No, all products will be shipped to you in 3-7 days. In some exceptional circumstances, this may be longer i.e if product is made to order. In each case, shipping times are clearly stated on the product delivery page.

Can you ship internationally or process international credit cards?
Yes, but this may effect shopping costs. If you have any questions regarding international shipping costs or timings, please get in via  BristolCo-Op@outlook.com. 

How can I pay for my order?
You can pay in various ways: Bank transfer, Credit or Debit Card or Paypal. 
 
How long will it take me to get my order?
Orders are usually shipped to customers in the UK within 3-7 working days. This may be longer for international shipping. 
 
How can I check the status of my order?
You will get an update from us via email with an order confirmation and a tracking number. 

Can I cancel or change my order?
Cancellations are accepted without question, up until the moment that it is dispatched.

Can I exchange or return my order?
Yes. If you would like to return or exchange an item, please email us on  BristolCo-Op@outlook.com and can talk you through the process. You will be required to cover postage cost in both cases. 
  
What do I do if my order is damaged?
Let us know as soon as the item is received. We ask that you email us on  BristolCo-Op@outlook.com, attaching images and a clear explanation of the damage. 

I received the wrong goods, what do I do?
Send us an email on BristolCo-Op@outlook.com and so that can investigate this for you. 

Where can I find product sizing information?
All items display their sizes and variants on the product page. 

How much is postage?
UK postage is free. Worldwide/international postage will vary. Get in contact by sending an email to  BristolCo-Op@outlook.com so we can send you more accurate shipping costs and timings.